Privacy Policy

Monkey King Diamond Tools respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, protect, and manage information submitted through our website.

1. Business Identity

This website is operated by Monkey King Diamond Tools.

Legal company name: Shanghai Suxian Industry & Trade Co., Ltd.

Location: Shanghai, China

Website: https://www.monkeykingdiamond.com/

Email: [email protected]

WhatsApp: +86 152 0179 8136

2. Information We Collect

We may collect the following information when you use our website, contact us, submit an inquiry, or place an order:

• Name

• Email address

• Phone number or WhatsApp number

• Company name

• Shipping destination

• Machine brand or model

• Project details, concrete condition, and product requirements

• Order information and payment confirmation information when applicable

• Any other information you provide in your message

We may also collect limited technical information such as browser type, device type, pages visited, referral source, and basic website usage data through cookies or similar technologies.

3. How We Use Your Information

We use your information to:

• Respond to your inquiries

• Recommend suitable products or tooling solutions

• Provide quotations, product information, order support, or sample support

• Process orders and arrange shipping when applicable

• Improve our website, products, and customer service

• Send important updates related to your inquiry, request, or order

• Maintain website security and prevent abuse or spam submissions

4. Cookies and Website Usage Data

Our website may use cookies or similar technologies to improve user experience, understand website traffic, and maintain website functionality.

You can control cookies through your browser settings. Some website features may not work properly if cookies are disabled.

5. Sharing of Information

We do not sell your personal information.

We may share your information only when necessary with trusted service providers who help us operate our website, process inquiries, provide technical services, arrange shipping, or fulfill business communications.

We may also disclose information if required by law or to protect our legal rights.

6. Data Retention

We keep personal information only for as long as reasonably necessary for business communication, order support, customer service, legal compliance, and record keeping.

If you want us to update or remove your personal information, please contact us.

7. Data Security

We take reasonable measures to protect personal information from unauthorized access, loss, misuse, or disclosure.

However, no online transmission or storage method is completely secure. Customers should avoid sending sensitive payment information or passwords through website forms or public messages.

8. International Users

Our customers may be located in different countries. By using this website or contacting us, you understand that your information may be processed and stored in connection with international business communication and order fulfillment.

9. Third-Party Links

Our website may contain links to third-party platforms, such as social media pages, payment services, shipping services, or other external websites.

We are not responsible for the privacy practices or content of third-party websites. Please review their privacy policies before submitting personal information.

10. Your Choices

You may contact us to request access, correction, or removal of your personal information, subject to reasonable business, legal, and record-keeping requirements.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

Monkey King Diamond Tools

Shanghai Suxian Industry & Trade Co., Ltd.

Email: [email protected]

WhatsApp: +86 152 0179 8136

Location: Shanghai, China

Website: https://www.monkeykingdiamond.com/