Terms & Conditions

Welcome to Monkey King Diamond Tools.

This website is operated for the sale and support of concrete floor preparation, grinding, polishing, and related diamond tooling products.

By using this website or placing an order, you agree to the following terms and conditions.

1. Business Identity

This website is operated by Monkey King Diamond Tools.

Legal company name: Shanghai Suxian Industry & Trade Co., Ltd.

Location: Shanghai, China

Website: https://www.monkeykingdiamond.com/

Email: [email protected]

WhatsApp: +86 152 0179 8136

2. Product Information

We try to keep product descriptions, images, specifications, compatibility information, prices, and availability as accurate as possible.

Minor differences in product appearance, labeling, packaging, dimensions, or technical details may occur due to production updates, customization, or product improvements.

Customers should contact us before ordering if they are unsure about machine compatibility, tooling system, grit, bond, direction, size, or application.

3. Orders

All orders are subject to review and acceptance.

We may contact customers to confirm product details, machine model, shipping information, or special requirements before processing an order.

We reserve the right to refuse, cancel, or limit an order if there is a pricing error, incorrect product information, unavailable stock, suspected fraud, unavailable inventory, or unsuitable product configuration.

4. Pricing and Payment

All prices shown on this website are listed in the displayed currency unless otherwise stated.

Payment must be completed before order processing begins unless otherwise agreed in writing.

Coupon codes, discounts, and special offers may be subject to conditions and may be changed or removed at any time.

5. Production and Availability

Many products are made to order or prepared according to current stock and production conditions.

Product availability, lead time, and dispatch arrangements may vary depending on product type, quantity, destination, and order requirements.

6. Shipping

All orders are shipped directly from China.

Free worldwide shipping is available on all orders unless otherwise stated.

For US orders, handling time is usually 5–10 business days, and transit time is usually 5–10 business days after shipment.

Actual delivery time may vary by product type, quantity, destination, courier service, customs clearance, and local delivery conditions.

For more details, please see our Shipping & Returns Policy:

https://www.monkeykingdiamond.com/shipping-returns

7. Import Duties and Taxes

For US orders, a tax-included shipping route may be available depending on the product and destination.

For other countries, import duties, taxes, customs fees, or local charges may vary by destination and are the customer’s responsibility unless otherwise agreed in writing.

Customers are responsible for checking local import requirements where applicable.

8. Returns and Claims

Returns are accepted according to our Shipping & Returns Policy.

Returns are accepted within 7 days of delivery for unused items in original packaging.

Custom-made, made-to-order, or special configuration items are non-returnable unless there is a confirmed quality issue.

For returns caused by buyer reasons, the buyer is responsible for return shipping cost.

If there is damage, shortage, wrong item, or confirmed quality issue, please contact us within 48 hours of delivery with photos.

After the returned item is received and inspected, eligible refunds are usually processed within 5–10 business days.

Please contact us before sending any item back. Returns without prior confirmation may not be accepted.

9. Product Use and Responsibility

Customers are responsible for selecting suitable tools based on their machine, plate system, concrete condition, coating type, jobsite requirement, and operator method.

Tool performance may vary depending on concrete hardness, coating type, machine weight, grinding speed, water use, operator experience, and jobsite conditions.

We can provide product guidance, but the final tool selection and jobsite use remain the customer’s responsibility.

10. Website Content

All website content, including product descriptions, images, articles, and technical information, is provided for general product guidance.

Content may be updated, corrected, or removed without prior notice.

11. Third-Party Links

Our website may include links to third-party websites, social media platforms, payment services, shipping services, or other external resources.

We are not responsible for third-party websites, services, policies, or content.

12. Limitation of Liability

To the fullest extent permitted by applicable law, Monkey King Diamond Tools and Shanghai Suxian Industry & Trade Co., Ltd. are not liable for indirect, incidental, or consequential losses arising from product selection, jobsite use, delivery delays, customs clearance, or website use.

Nothing in these terms limits responsibility for confirmed product quality issues that are reviewed and accepted according to our policies.

13. Contact

For questions about these Terms & Conditions, please contact:

Monkey King Diamond Tools

Shanghai Suxian Industry & Trade Co., Ltd.

Email: [email protected]

WhatsApp: +86 152 0179 8136

Location: Shanghai, China

Website: https://www.monkeykingdiamond.com/